Terms and Conditions

17 November, 2015

Hitonomori Co., Ltd. (hereinafter referred to as the "Company") hereby sets forth as follows the terms of service (hereinafter referred to as the "Terms") for the tourist guide services called the "Nagoya Guided Private Tours, Sightseeing and Experience" (hereinafter referred to as the "Services") that the Company provides, and the "website related to the Services" (hereinafter referred to as the "Website").

In the event that a customer requests for a tour including prior arrangement and procurement of accommodation, transportation and other bookings of facilities, or arrangement of non-licensed guides, Fun Lead International Co. Ltd., a business partner of the Company will cater for you. These services are only provided by a licensed travel agency such as Fun Lead International Co. Ltd. Thus, please make sure to read the terms of service of the Fun Lead International Co. Ltd., if you need such arrengements.

Once tickets are booked and puchased, tickets are legally owned by the customers, and neither the Company nor the Fun Lead International Co. Ltd. is responsible for the cancellation nor change of the tickets.

Article 1 Scope of Application

1．The Terms apply to all the act of a person who intends to use the tourist guide services (hereinafter referred to as the "Customer") in using the Services, and therefore shall be considered that the Customer gives consent to the Terms when using the Services.

2．The Company considers that the Customer has agreed to the terms upon using the Services.

Article 2 Definition of the Services

1．The Services refer to the tourist guide services that the Customer applies for via this Website and receives from a Licensed Guide or other staff who is registered to the Company (hereinafter referred to as the "Registered Guide").

Article 3 Guide Fee and Services Fee

1．The Customer shall pay an amount specified in the Website as a Guide Fee and Services Fee. For Guide Fee and Services Fee, click here.

Article 4 Conclusion of Contract

1．Contract on the Services between the Company and Customer is considered to be concluded once the deposit has been paid by the Customer following application for the Services via the Website.

2．In accordance with this article, once the contract between the Company and Customer has been concluded, the Customer is considered to have agreed with the fact that the Customer assumes obligation for the cancellation policy which is set forth separately in the Website.

Article 5 Cancellation

1．The Customer shall notify the Company via E-mail in case of cancelling the application of Services. In the event of cancelling the Services on the day of the tour, the Customer must directly notify the Registered Guide using the contact information which is provided in advance.

2．In the event of bad weather, natural disaster, or sudden illness of the Registered Guide, which the Company has no control over, the Company may cancel the Services.

Provisions regarding cancellation are indicated in the Cancellation Policy which is set forth separately on the Website.

Article 6 Disclaimer of the Company and Registered Guide

1．Once the Customer has agreed with the itinerary, the Registered Guide will be exempted from all responsibilities even in the event that any inconvenience or disadvantage is caused during the tour conducted under the Services.

2．Both the Company and the Registered Guide assume no responsibility for any delay or changes in the itinerary which are caused by traffic disturbance attributing to bad weather, accident, or any other reasons for which the Company is not responsible for.

3．Both the Company and the Registered Guide assume no responsibility for any accident or damage caused during the tour conducted under the Services. The Customer is strongly recommended to sign up for a travel insurance in advance.

4．Both the Company and the Registered Guide assume no responsibility for any damage, loss, theft of the Customer's belongings during the tour conducted under the Services. The Customer shall be responsible for and take care of all personal belongings.

Article 7 Handling of Personal Information

1．Personal information collected from the Customer in relation to the Services shall be used solely for the purpose of providing the Services and be handled in accordance with the Personal Information Protection Law.

2．The Company shall take appropriate measures to strictly control the personal information which has been collected, and to prevent any leak, misappropriation, and manipulation of such information.

3．The Company shall thoroughly and immediately delete all personal information which is no longer necessary.

4．All credit card payment transactions in relation to the Services shall be made via the PayPal payment system. Therefore, the Company has no rights to access to the Customer's credit card information. The Customer is advised to directly contact the PayPal for further detailed information of the payment system.

Article 8 Modification of the Terms

1．The Company is entitled to modify the provisions of the Terms without any notification to or approval from the Customer. In the event that any modification of the Terms has been made, the Terms indicated on the Website when the Customer uses the Services shall be considered effective.